Accessibility Statement

Last updated: 29 August 2026

Direct2Customer is committed to making our website accessible to everyone, including people with disabilities. We believe that all of our customers deserve a positive, inclusive shopping experience.

Our Commitment

We aim to meet the Web Content Accessibility Guidelines (WCAG) 2.1 at Level AA. These guidelines explain how to make web content more accessible to people with disabilities, including those with visual, hearing, motor and cognitive impairments.

What We Are Doing

We are actively working to improve the accessibility of our website. Steps we have taken or are working towards include:

  • Using clear, plain English throughout our content
  • Ensuring sufficient colour contrast between text and backgrounds
  • Adding descriptive alt text to product images
  • Making our site navigable by keyboard as well as mouse
  • Ensuring forms have clear labels and error messages
  • Using a responsive design that works across desktop, tablet and mobile devices
  • Providing clear headings and page structure to aid screen reader navigation

Known Limitations

While we strive to meet accessibility standards, some areas of our website may not yet fully conform to WCAG 2.1 Level AA. We are aware of the following limitations and are working to address them:

  • Some older product images may not yet have descriptive alt text
  • Some third-party app content embedded on our site may not be fully within our control

We are continually reviewing and improving our website with accessibility in mind.

Feedback and Contact

We welcome your feedback on the accessibility of our website. If you experience any barriers or have difficulty accessing any part of our site, please let us know so we can help and continue to improve.

You can contact us by:

We aim to respond to accessibility feedback within 5 working days.

Enforcement Procedure

If you are not satisfied with our response, you may wish to contact the Equality and Human Rights Commission (EHRC), which is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 in Great Britain. Note that as a private business, we are not legally required to comply with these regulations, but we voluntarily commit to working towards WCAG 2.1 Level AA as best practice.

Technical Information

This website is built on the Shopify platform. We rely on Shopify’s core infrastructure and our chosen theme for the underlying accessibility foundations. We continue to make improvements within our control as part of our ongoing development.