Shipping & Returns

Shipping Information

We offer fast and reliable shipping on all orders.

Delivery Times

Standard delivery: 3-5 business days
Express delivery: 1-2 business days

Shipping Costs

Free standard shipping on orders over £30
Standard shipping: £2.99
Express shipping: £6.99

Returns Policy

We want you to be completely satisfied with your purchase. If you're not happy with your order, you can return it within 30 days of delivery.

How to Return

1. Contact us at info@direct2customer.co.uk to initiate your return
2. Pack your items securely in their original packaging
3. Send the package back to us using the return label provided

Refunds

Once we receive your return, we'll process your refund within 5-7 business days. The refund will be issued to your original payment method.

Conditions

Items must be unused, in their original packaging, and in the same condition as received. Some items may not be eligible for return due to hygiene reasons.