Refund policy

Returns Policy

We want you to be completely satisfied with your purchase. If you're not happy with your order, you can return it within 30 days of delivery.

How to Return

1. Contact us at info@direct2customer.co.uk to initiate your return
2. Pack your items securely in their original packaging
3. Send the package back to us using the return label provided

Refunds

Once we receive your return, we'll process your refund within 5-7 business days. The refund will be issued to your original payment method.

Conditions

Items must be unused, in their original packaging, and in the same condition as received. Some items may not be eligible for return due to hygiene reasons.