Checkout Terms and Conditions

Last updated: 19 October 2026

1. Agreement to Terms

These Checkout Terms and Conditions apply to purchases made through the Direct2Customer website (“Website”), operated by DIRECT2CUSTOMER (UK) LIMITED, trading as Direct2Customer (“we”, “us” or “our”).

By creating an account or placing an order through our Website, you acknowledge that you have had the opportunity to read these Terms and Conditions before proceeding.

These Terms and Conditions should be read alongside our Privacy Policy, Delivery Policy and Returns and Refunds Policy.

2. Minimum Age Requirement

You must be at least 18 years old to create an account with Direct2Customer or purchase products through our Website.

By creating an account or placing an order, you confirm that you are 18 years of age or older.

If you are under 18 years of age, you are not permitted to create an account or make purchases through our Website. Creating an account or attempting to purchase products in breach of this requirement is not permitted under these Terms and Conditions.

We reserve the right to suspend or close an account if we reasonably believe that it has been created by someone under the age of 18, subject to applicable law.

3. Products and Eligibility

Direct2Customer sells health, beauty, personal care and related consumer products through its Website.

Certain products may be subject to additional legal requirements, age restrictions, eligibility criteria or usage restrictions.

Customers should read product descriptions, ingredients, warnings and instructions carefully before purchasing or using a product.

Any health-related information provided on our Website is for general informational purposes and is not intended to replace professional medical advice, diagnosis or treatment.

4. Product Information and Availability

We make reasonable efforts to ensure that product descriptions, images, prices, ingredients, specifications and availability information on our Website are accurate and up to date.

Product images are provided for illustrative purposes. Packaging and presentation may vary where appropriate, provided the product supplied complies with applicable legal requirements and the contract.

We reserve the right to correct errors and update product information. If a material error affects an order you have placed, we will contact you and explain the available options.

Nothing in this section affects your statutory consumer rights.

5. Orders and Contract Formation

When you submit an order through our Website, you make an offer to purchase the selected products.

We will acknowledge receipt of your order by email. An acknowledgement of receipt does not necessarily constitute acceptance of your order.

A contract is formed when we accept your order in accordance with the ordering process communicated on our Website.

We may decline or cancel an order where there is a legitimate reason, including product unavailability, payment authorisation failure, suspected fraudulent activity or a legal restriction preventing fulfilment.

If we cancel an order after receiving payment, we will arrange an appropriate refund.

6. Prices and Payment

All prices, applicable taxes and delivery charges will be displayed as required by law and communicated before you submit your order.

Payment must be made using one of the payment methods offered at checkout. By placing an order, you authorise payment processing through your selected payment method.

You must provide accurate billing, delivery and payment information.

If a pricing error is identified, we will contact you where appropriate and explain the available options before proceeding with any revised price. We will not require you to pay an additional amount without your agreement.

7. Delivery

Available delivery methods, delivery charges and estimated delivery times will be displayed during checkout or in our Delivery Policy.

Delivery times are estimates unless otherwise expressly agreed. We will comply with applicable legal requirements concerning delivery times and delayed or undelivered orders.

You must ensure that the delivery address provided is accurate and complete.

Certain products may be subject to delivery restrictions because of their nature or applicable law. Relevant restrictions will be communicated before purchase where required.

8. Cancellations, Returns and Refunds

Your cancellation, return and refund rights are subject to applicable UK consumer law and our Returns and Refunds Policy.

Depending on the product and circumstances, you may have statutory rights to cancel an online purchase within the applicable cancellation period.

Exceptions may apply to qualifying sealed goods that are not suitable for return for health protection or hygiene reasons once unsealed, where the relevant legal requirements are met.

Faulty, misdescribed or otherwise non-conforming products will be handled in accordance with your statutory rights.

Please consult our Returns and Refunds Policy for instructions on requesting a cancellation, return or refund.

Nothing in these Terms and Conditions removes or restricts any consumer right that cannot lawfully be excluded or limited.

9. Product Safety and Use

Customers should use products in accordance with their packaging, instructions and safety warnings.

Please check product ingredients and warnings before use, particularly if you have known allergies or sensitivities.

If you experience an adverse reaction, discontinue use and seek appropriate professional advice where necessary.

Customers are responsible for following product-specific instructions and warnings, subject to their statutory rights.

10. Privacy and Personal Information

We process personal information in accordance with our Privacy Policy and applicable data protection legislation.

Please read our Privacy Policy to understand how we collect, use, store and protect your personal information when you browse our Website, create an account or place an order.

11. Liability and Consumer Rights

Nothing in these Terms and Conditions excludes or limits liability where such exclusion or limitation would be unlawful.

Nothing in these Terms and Conditions affects your statutory rights under applicable consumer protection legislation, including the Consumer Rights Act 2015 where applicable.

We remain responsible for fulfilling our legal obligations in relation to products sold through our Website.

12. Changes to These Terms

We may update these Terms and Conditions from time to time. The latest version will be published on our Website with an updated date.

Changes will apply in accordance with applicable law and will not retrospectively alter an existing contract where doing so would be unlawful.

13. Governing Law

These Terms and Conditions are governed by the laws of England and Wales, subject to any mandatory consumer protections that apply to you.

14. Business Information and Contact

Registered Legal Name: DIRECT2CUSTOMER (UK) LIMITED

Company Number: 17187727

Trading Name: Direct2Customer

Registered Office Address: 83 Pinner Road, Northwood, HA6 1QN

Email: info@direct2customer.co.uk

Website: www.direct2customer.co.uk

For questions about these Terms and Conditions, your account or an order, please contact us using the details above.