Frequently Asked Questions

What products do you sell?

We offer a wide range of premium health and beauty products including skincare, vitamins, dental care, hair care, baby care, and more from leading brands.

Do you ship across the UK?

Yes, we ship to all areas of the UK including England, Scotland, Wales, and Northern Ireland.

How long does delivery take?

Standard delivery typically takes 2–5 working days. You'll receive a tracking confirmation once your order has been dispatched.

What is your returns policy?

We accept returns within 30 days of purchase. Items must be unused and in their original packaging. Please contact us to initiate a return.

How do I track my order?

Once your order is dispatched, you'll receive an email with your tracking details. You can also track your order in real time using our Order Tracking page.

Can I change or cancel my order?

If you need to amend or cancel your order, please contact us as soon as possible. We'll do our best to help, but we cannot guarantee changes once an order has been processed.

Are your products genuine?

Yes, all products sold on Direct2Customer are 100% genuine and sourced directly from authorised brand distributors.

How do I contact customer support?

You can reach our customer support team via the contact form on our website. We aim to respond within 1 business day.