Payment Information
How to Pay
We want your shopping experience at Direct2Customer to be as smooth and secure as possible. We accept a wide range of payment methods so you can choose what works best for you.
Accepted Payment Methods
- Visa
- Mastercard
- American Express
- Maestro
- PayPal
- Apple Pay
- Google Pay
- Shop Pay
All major debit and credit cards are accepted. Payment is taken securely at the point of checkout.
Secure Payments
All transactions on our website are processed through a secure, encrypted payment gateway. We do not store your card details. Look for the padlock icon in your browser address bar to confirm you are on a secure connection.
Payment Currency
All prices on our website are displayed in British Pounds (GBP £). If you are paying from outside the UK, your card provider may apply a currency conversion charge — please check with your bank for details.
When Will I Be Charged?
Payment is processed at the time you place your order. You will receive an order confirmation email shortly after payment is complete. If your payment is declined, your order will not be processed and you will not be charged.
Discount Codes & Gift Cards
If you have a discount code or gift card, you can enter it at checkout before completing your payment. Only one discount code can be applied per order unless otherwise stated in the promotion terms.
Problems with Payment?
If you experience any issues during checkout, please try the following:
- Check your card details are entered correctly
- Ensure your billing address matches what is registered with your bank
- Try a different browser or device
- Contact your bank to confirm the transaction is not being blocked
If you continue to experience difficulties, please contact our customer support team and we will be happy to help.