Track Your Order
Where Is My Order?
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number and a link to track your delivery.
Track Your Order Now
How to Track Your Order
You can track your order in the following ways:
- Track My Order button above: Click the button to go directly to our order tracking page and enter your order details.
- Shipping confirmation email: Click the tracking link in your dispatch email to follow your parcel in real time.
- Shop app: If you checked out using Shop Pay, you can track your order directly in the Shop app.
When Will I Receive My Tracking Number?
Tracking information is sent to you by email as soon as your order has been picked, packed and handed to the carrier. Please allow up to 24 hours after dispatch for your tracking link to become active on the carrier's system.
My Tracking Hasn't Updated
Tracking information can sometimes take a little time to refresh, especially over weekends or bank holidays. If your tracking has not updated for more than 3 working days, please contact our customer support team with your order number and we will look into it for you.
I Haven't Received My Order
If your tracking shows your order as delivered but you have not received it, please:
- Check with neighbours or anyone else at your address
- Check any safe places or outbuildings where the carrier may have left your parcel
- Check for a calling card or missed delivery notification
- Allow one additional working day in case of a delivery scan error
If you are still unable to locate your parcel, please contact us and we will raise an investigation with the carrier on your behalf.
Need Help?
Our customer support team is here to help. Get in touch with your order number and we will be happy to assist.